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11th hour outage for lastminute.com | | 2008/07/17 | | During what is traditionally a very busy week for lastminute.com, business was interrupted for 11 hours when their website went offline.
Colt – lastminute.com's communications supplier - ran checks at all 18 of its data centres in Europe to find and cure the problem.
The main lastminute.com website was apparently brought down by a power outage at the Colt data hall which hosts the travel firm's equipment.
Subsidiary sites such as Medhotels.com, holidayautos.co.uk and Travelocity.co.uk were also affected by the glitch.
In a statement, Colt said: "We have done a full root cause analysis and have put in place preventative measures to ensure it doesn't happen again at that specific data centre.
"We are also undertaking checks at all our data centres to avoid a similar incident at any of our facilities."
Managing editor of Travel Weekly, Martin Couzins, said: "Website downtime is expensive for companies such as Lastminute.com, which builds its entire business around a web presence."
He went on to say that the length of the website's absence would also damage the company's reputation as well as its financial performance.
Brian Pitt, CEO of Periscope IT, says "The overall cost of an incident like this is difficult to calculate but the combined loss of immediate sales and business confidence is bound to be substantial.
"Website monitoring services are designed to quickly detect these kinds of service failures and ensure that the people responsible for the web servers are notified about the problems immediately.
"The early warnings from the monitoring system save valuable time and help to minimise the cost of such a service outage." |
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