|
|
Amazon offers credit following outage | | 2008/07/22 | | Amazon Web Services customers affected by the recent seven-hour outage of its Simple Storage Service (S3) are to receive credit notes from the online retailer.
The firm has announced that all customers who were unable to access data stored via the S3 function due to Sunday's website problems will automatically receive notice of the credit on their August billing statements.
Amazon operates a Service Level Agreement (SLA) for the service, which will be waived to make up for this weekend's outage.
A statement released on Monday explained: "We'll be announcing on the developer forum momentarily that we'll be waiving our standard SLA process and applying the appropriate service credit to all affected customers for the July billing period.
"Customers will not need to send us an e-mail to request their credits, as these will be automatically applied. This transaction will be reflected in our customers' August billing statements."
AWS offers cloud based solutions for web developers to store several types of data online.
 |
ALL RELATED ARTICLESAll Internet Outages news
| | | RECENT RELATED ARTICLES | | Dr Pepper could face legal action over website outage - 2008/12/09 Drinks brand Dr Pepper saw its website go down during a promotional activity - and may face legal action as a result. ... | | | | Warning over video impact on web performance - 2008/12/04 Online retailers may want to consider investing in web site performance monitoring ... | | | | Website outages on 'Cyber Monday' - 2008/12/02 A number of leading retailers in the USA were hit by website outages yesterday (December 1st), which is one of the busiest online shopping days in the USA. ... | | | | Businesses affected by website outage - 2008/11/28 Website monitoring services may be the priority for businesses in one US city ... | | | | Stronger data loss rules proposed - 2008/11/25 Organisations which lose data could be hit by tougher rules proposed by the justice secretary yesterday (November 24th). ... | | |
|
|
|
