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Canadian air carrier suffers web downtime | | 2009/10/23 | | A Canadian air carrier saw its website go down this week following the completion of an upgrade.
WestJet Airlines' site was plagued by technical difficulties for three hours on Monday, reports Canwest News Service – raising questions over whether website monitoring services were in use at the time.
The problem was caused after the site's new host, the Sabre-Sonic Customer Sales and Service Solution, suffered an outage.
Airline passengers who normally book their tickets over the internet were forced to phone the firm's call centre to make bookings – leading to long queues and significant time spent on hold.
Catherine Dyer, WestJet's vice-president for distribution, said the outage was perhaps foreseeable given the scale of the project, which saw more than 844,000 records migrated to the new system.
"When you do something to that magnitude, it's absolutely expected that there's going to be things that don't perform the way you expect them to when you go into production," she added.
The benefits of website status monitoring were again highlighted this week when the new maps.police.uk service – which provides regional and national UK crime statistics – crashed due to demand just hours after launch.
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