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Local authorities 'lack Web 2.0 mechanisms' | | 2008/09/17 | | Local authorities may lack the mechanisms, such as website monitoring, to improve areas of their service that are "not up to scratch", an expert has claimed.
A recent report by the Society of Information Technology Management (Socitm) recently concluded that senior public sector managers need to do more to embrace Web 2.0.
This includes user-generated content (UGC), interactivity and e-learning, that would help put citizens in control.
However, according to Ewan McIntosh, a social media consultant speaking on behalf of Socitm, getting local authorities to listen to constructive criticism is "the biggest barrier" to progress.
Although he added: "Most local authorities are keen to enter into this dialogue and to discover which areas are working and which are not up to scratch."
Mr McIntosh also suggested that it may take a third party site to conduct website monitoring assessments of local authority websites to "untap this data", rather than authorities themselves.
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