 |
|
|
|
Time Zone customisation is now available for all clients on our Standard and Exclusive service levels.
|
|
Websites that make use of frames and I-frames can now monitor nested frames by simply monitoring the parent url.
|
|
Customers who don't want to be alerted to momentary glitches can specify a re-test delay of their choice.
|
|
| Date: 12 March 2010 |
| Website tests in the last week: |
| 1533804 |
| Errors detected in the last week: |
| 33560 |
| |
|
|
|
|
TERMS OF SERVICE
WEBSITE MONITORING SERVICE
General
These conditions regulate the agreement relationship between PERISCOPE IT® and the monitoring service subscriber, below called the client.
PERISCOPE IT® reserves the right to change these conditions during the period of this agreement. Changes take effect as soon as they are published on Periscope IT's website.
Service description
PERISCOPE IT® offers monitoring services on behalf of the client's internet based services. When interruption of the service of the client occurs, a notification will be sent by means of e-mail or SMS as per the clients account settings.
PERISCOPE IT® offers statistical reports with information of response time and uptime, which will be sent to the client once a week. This statistical information is also available on our website and can be accessed via a secure client portal.
The nature of the service is that Periscope IT's servers send a request, or series of requests, over the internet to the service of the client. No software installations are required since the monitoring occurs via the internet from Periscope IT's servers. When monitoring more advanced services the client would be in need of a transaction robot. For a further technical explanation of these services one should visit the website of PERISCOPE IT®.
Service guarantee
PERISCOPE IT® guarantees that our system will always provide you with 100% accurate monitoring of your web services. If you ever feel that we have failed to detect an error (or have wrongly sent you an error notification or an OK notification), we will investigate the incident and if there was a failure, we will not charge you for that sensor for that month. To report errors or claim refunds please send full details of the problem to customercare@periscopeit.
com. As soon as your error report has been received we will immediately investigate and report back to you. All refunds are paid by providing a discount on your next invoice. In the event that you cancel your subscription before we have an opportunity to honor your refund on a subsequent invoice we will then refund you the cash by means of electronic bank transfer. Please note that there are situations where comprehensive website testing can only be achieved using content monitoring. We strongly recommend that all clients make use of our content monitoring features so that we can provide the most comprehensive monitoring possible.
Payment
All payments must be settled within seven days of receipt of invoice. If the client orders a service where PERISCOPE IT® are requested to, or during the period of this agreement update or re-programme a transactional robot, the client may be charged for any additional programming required. The price will be set according to the valid pricelist of PERISCOPE IT® at the time that the programming is carried out.
Payments that are not made within the seven day time limit will incur interest charges at a market related rate as determined by PERISCOPE IT®. Accounts not settled within sixty days will be referred to a debt collection agency. Any costs incurred in the recovery of the debt will be payable by the client.
If payment is not received by PERISCOPE IT® within seven days, PERISCOPE IT® reserves the right to discontinue the service ten days after the due day of the invoice.
Period of contract
The contract runs for the period of time specified on the invoice and the service will be paid for monthly, quarterly, bi-annually or annually as specified on the invoice. Towards the end of the contract you will be sent a notification that the service is due for renewal and whether you wish to renew the contract. You are in no way obliged to renew the contract and the contract is not automatically renewed.
PERISCOPE IT® reserves the right to cancel this agreement with immediate effect at any time during the period of the agreement should the client fail to honour its obligations under the agreement or should PERISCOPE IT® feel that the client is unsuitable. In this instance the client will be refunded any fees that have been paid and for which services have not yet been delivered.
The responsibility of PERISCOPE IT®
PERISCOPE IT® is responsible for the delivery of the service agreed with the client.
PERISCOPE IT® is not responsible for damages and financial losses incurred by the client due to any performance failure on the part of PERISCOPE IT®. Indirect damages refer to, for instance, loss of data, loss of income, failure to fulfil obligations to a the third party etc.
Force majeur
PERISCOPE IT® is not liable for compensation for damages incurred as a result of delays, inoperativeness or any circumstances outside the control of Periscope IT, i.e. damage which was added to the client from the third party, working conflict (irrespective of if this comprises the staff of PERISCOPE IT® or not), accidents, restrictions of energy supply, absent deliveries from sub supplier, disturbances, war, strike of lightning, fire, explosion, rough weather, natural catastrophe.
Disputes
In the event of any dispute arising between PERISCOPE IT® and the client, both parties should in first hand negotiate and try to reach an agreement. If the parties cannot be reach an agreement the dispute shall be settled according to British law in a British general court of law.
WEBSITE DEVELOPMENT AND HOSTING
- Promotional website development package pricing is conditional on website being hosted with Periscope IT at the prices specified in our website hosting packages table (click here to view the hosting packages table) for the package chosen.
- Payment of monthly hosting via debit order OR in advance (3 months, 6 months or 12 months in advance)
- The website home page has up to 3 images included in the content area, subsequent pages have up to 2 images included in the content area. Should the home page or subsequent pages require a sophisticated layout (eg multiple images, multiple columns), Periscope IT will notify you of additional hours required at R450 per hour (excl VAT).
- The client must supply any images they want us to use on the website. If required we can purchase stock photography and images on the clients behalf, the cost of which will then be added to the package price.
- Should a photo gallery page be required, Periscope IT will add up to 10 photos. Facility is provided for you to add additional photos as required.
- Should a product/services catalogue be required, Periscope IT will add up to 5 items. Facility is provided for you to add additional products/services as required.
- Text and images are added to each page as captured in the ‘Periscope IT Website Specifications.doc'. The images are displayed on the left or right of the text on the page, as per your selected template.
- Please ensure that the content supplied is accurate as provision is made for only one round of minor changes.
- Minor changes are defined as spelling and grammar updates and the replacing of an image in the content. Other requests for changes may be invoiced at R450 per hour (excl VAT).
- Support requests with regards to changing the layout, font, colour, images, or style of the content areas may be invoiced at R450 per hour (excl VAT).
- Package prices do not include the design of custom graphic elements such as logos, icons, animated flash graphics or advertising banners.
- Payment of deposit is required before design work starts on your new website.
- From the date of deposit, a two week time restriction is in place for Periscope IT to receive the content from you. The website will then be completed within two weeks of the content being received by Periscope IT.
- Periscope IT is able to offer a fast turn around time and low price due to the world class system architecture in place on our servers. It is therefore not possible to move the functionality (eg CMS system, search features, product catalogues, photo gallery) of your new website to a different hosting company. However, on moving your website to another hosting company Periscope IT will supply you with a static HTML copy of your website. Any other intellectual components of the websites (such as databases or application level functionality) remain with Periscope IT.
- The promotional package prices are conditional on the website being hosted with Periscope IT for 12 months. Should you choose to move your website before the 12 month contract is up, you will be liable for the balance of the hosting contract.
- Technical support is available for Server-side interruption of website services
|
|
|
|
|
|
|
|
|
|
|
| An Excellent Service |
| I'd just like to say how impressed we've been with your service. It does just what we need without fuss or confusion - it's hard to see how it could be improved. |
Neil Martin, United Kingdom
May 2008 |
|
| Great Value |
| Considering how much being notified as soon as a problem occurs has saved us over the last 12 months, £144 a year is great value! |
Paul Hardy, United Kingdom
January 2008 |
|
| Saved £££'s in lost sales |
| A relatively small spend on monitoring has saved me £££'s on missed sales and on potentially changing hosting arrangements unnecessarily. |
Glyn Dore, United Kingdom
April 2008 |
|
| Impressive Support |
| I have to say I am very impressed with the level of support you have provided and your willingness to assist in resolving problems. |
Richard Etheridge
United Kingdom
July 2008 |
|
| Increased Uptime |
| Thanks to Periscope IT's website monitoring services we have increased our website's uptime from 97% to 99.9%, with a resulting 5% increase in net profits. |
David Pope, South Africa
January 2008 |
|
| Helpful Reports |
| Your reports are very helpful to send to my service provider as they claim to have a 99% uptime :) |
Juan Bird, United Kingdom
October 2007
|
|
| Outstanding, Incredibly Useful |
| I've found the support from Periscope IT to be outstanding and the service incredibly useful. I would recommend it to anyone who wants to monitor their web sites. |
Rob Valentine, South Africa
May 2008 |
|
